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e-CRM or Electronic CRM concerns all forms of managing relationships with customers making use of Information Technology (IT). Many organizations wish to have a personalized dialogue with their customers at reduced customer service costs and are exploring the ever expanding medium of internet. Digital channels can create a unique experience for customers - not just transactions. The challenge is to communicate to the right person at the right time and in the right quantity.
How can we help
Design a complete CRM solution based on the medium of social media, Web, wireless and email
Personalized communication with customers using e-newsletters, mobile marketing and personali
zed content.
Create a cost-effective loyalty Program based on communication through digital channel only.
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